Privacy Policy

1. Introduction

Welcome to the 7pp Privacy Policy. 7pp is Bangladesh's trusted online casino and sports betting destination, offering cricket betting, live casino games, slots, and crash games. This Privacy Policy describes how 7pp collects, uses, stores, shares, and protects the personal information of users who access or use our platform, whether via a web browser, mobile device, or any other supported means.

By creating an account with 7pp or by continuing to use our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. This policy applies to all players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other region of Bangladesh.

2. Information We Collect

To provide a safe, compliant, and high-quality betting and gaming experience, 7pp collects the following categories of personal information when you register, deposit, play, or contact us:

• Identity information: full name, date of birth, gender, and a government-issued identification document where required for account verification.
• Contact information: email address, mobile phone number, and location data such as city or region within Bangladesh.
• Financial information: transaction records including deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. We do not store full card numbers or full mobile banking PINs.
• Technical information: IP address, device type, browser version, operating system, session duration, pages visited, and approximate geographic location derived from your IP address.
• Gameplay data: betting history, game sessions, wagering amounts, bonus usage, and account activity logs, which help us maintain fair play standards and resolve disputes.

3. How We Use Your Information

The personal data we collect is used exclusively for legitimate operational purposes. 7pp does not engage in selling, renting, or commercially exploiting your data for third-party gain. Our primary uses include:

• Account creation and management: verifying your identity, processing your registration, and maintaining your player profile.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card payment networks, and maintaining accurate financial records for dispute resolution.
• Platform improvement: analysing usage patterns, technical errors, and player feedback to enhance site performance, game availability, and the overall user experience.
• Responsible gaming monitoring: tracking activity patterns to identify signs of problem gambling and proactively offering support in line with our responsible gaming commitments.

4. Cookies and Tracking Technologies

7pp uses cookies and similar tracking technologies on its platform to improve functionality and enhance the user experience. Cookies are small data files stored in your browser that allow us to remember your preferences, maintain your session, and measure how our platform is used.

We use session cookies (which expire when you close your browser), persistent cookies (which remain for a set period), and functional cookies (which store preferences such as language settings). You may configure your browser to block or delete cookies at any time; however, disabling cookies may impair certain platform functions. By continuing to use 7pp after being informed of our cookie practices, you consent to their use as described here.

5. Data Sharing and Disclosure

7pp does not sell or trade your personal information. We may, however, share limited data with trusted third-party service providers who assist us in operating the platform. All such third parties are contractually obligated to keep your information confidential and to use it only for the specific purpose for which it was shared. Categories of third parties include:

• Payment service providers (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to process transactions and prevent fraud.
• IT and hosting providers — to maintain the technical infrastructure of the platform, including servers, databases, and security systems.
• Legal and regulatory bodies — if required by applicable law, court order, or in connection with an investigation to prevent fraud or other unlawful activity.

6. Data Retention

7pp retains your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy. In practice, this means your account data is retained for the lifetime of your account plus any legally mandated retention period thereafter. Transactional records, including deposit and withdrawal records, are retained for a minimum of five years to satisfy financial record-keeping obligations.

When your data is no longer required, we take reasonable steps to securely delete or anonymise it so it can no longer be linked to you as an individual. Anonymised and aggregated statistical data (from which no individual can be identified) may be retained indefinitely for analytical purposes.

7. Your Rights as a User

All registered 7pp players have the following rights with respect to their personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe:

• Right of access: you may request a copy of all personal data 7pp holds about you, along with information about how that data is used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: subject to applicable legal obligations, you may request that we delete your personal data. Note that we may be required to retain certain records for compliance reasons even after such a request.
• Right to opt out of marketing: you may withdraw your consent to receive promotional communications at any time without affecting your ability to use the platform.

8. Security Measures

7pp takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, role-based access controls for staff, and regular security reviews.

While we strive to maintain the highest level of security, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users promptly in accordance with applicable requirements.

9. Children and Age Restrictions

7pp is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has created an account with 7pp, please contact us immediately at [email protected] and we will promptly investigate and delete the account and associated data.

We reserve the right to suspend or permanently close any account where we have reasonable grounds to believe the account holder does not meet the minimum age requirement, and any funds in such an account may be withheld pending investigation.

10. International Data Transfers

7pp operates within a global technology infrastructure. This means that some of your personal data may be stored or processed on servers located outside of Bangladesh. Where data is transferred internationally, 7pp ensures that appropriate safeguards are in place to protect your information to the same standard described in this Privacy Policy.

We do not transfer data to countries or organisations that do not provide an adequate level of data protection. Any third-party partners who process data on our behalf are contractually required to apply equivalent protections.

11. Changes to This Privacy Policy

7pp reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via their registered email address or via an in-platform notice. The updated policy will be effective from the date it is published on this page.

We encourage you to review this page periodically to stay informed of how 7pp handles your personal data. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7pp handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and are committed to responding to all privacy-related enquiries promptly.

Email: [email protected] — Please include your registered username and a brief description of your request so we can assist you as efficiently as possible.

All data subject requests, including access, rectification, and erasure requests, will be handled within a reasonable timeframe. We may require you to verify your identity before fulfilling certain requests to prevent unauthorised disclosure.